Frequently Asked Questions
Most of our frequently asked questions are addressed below. We hope we have provided you with the information you need. If there is anything we have not covered here, please do not hesitate to contact us on email@example.com.
Do you charge travel fees?
TRAVEL FEES FOR PACKAGE BOOKINGS :
For our staff to travel to you for your preview/consult or on your wedding day within 10km of Hamilton and Tauranga, and within 15km of Auckland city centres:
A. Travel to locations within 10km of Hamilton & Tauranga city centres, are free of charge for your bridal preview and consult appointment, and for your wedding day. For our Auckland brides, a $50 flat rate is charged for all travel required by our team within 15km of Auckland city centre. For our Waikato-based brides, we will firstly welcome you to come to our beautiful centrally located studio for your preview and consult appointment.
For our staff to travel to you for your preview/consult or on the wedding day, to locations outside of 10km radius of Hamilton or Tauranga city centre, or outside of 15km of Auckland city centre: To cover our vehicle mileage costs, an additional travel fee of 73c per kilometre (as per the Inland Revenue standard vehicle mileage rates) will apply for weddings located 10km or more outside of Hamilton or Tauranga city centres, or 15km or more outside of Auckland city centre. Additional rates for our artists time spent travelling may also apply depending on the exact location and travelling duration. For our Waikato-based brides, we will firstly welcome you to come to our beautiful centrally located studio for your preview and consult appointment.
TRAVEL FEES FOR INDIVIDUAL SERVICE BOOKINGS (NON-PACKAGE BOOKINGS):
A. All travel required by our team for non-package bookings or for our individual services, will be charged at .73 cents per kilometre (as per the Inland Revenue standard vehicle mileage rates) of return travel from the nearest city centre of Tauranga, Hamilton or Auckland. For our Auckland region brides, a $50 base-mobile-fee will also apply. Additional rates for our staff members time spent travelling may also apply depending on the exact location and travelling duration.
Do you have a salon or are you a mobile-only company?
A. We have a spacious, and luxurious boutique central city studio located in Hamilton, which we welcome our Waikato-based brides to come to for your hair and makeup preview and consult, spray tans, gel polish manicures, brow and lash tinting and brow shaping, PLUS you also have the option as one of our booked Waikato brides to book the studio (completely free of charge) to have private use of on your wedding day to all get ready in!
We also offer a fully mobile hair and makeup service and conveniently come to you anywhere in the upper North Island! We are able to cater to your wedding in Auckland, Northland, Coromandel, Waikato, Tauranga/BOP, Rotorua, Taupo and everywhere in between! Our team of artists can also travel anywhere within the New Zealand or internationally as and when required (additional travel and accommodation rates will apply).
Is there a minimum spend, or other minimum requirements required for your services?
A. We do not have a minimum spend amount as such, but for wedding bookings we do require a minimum booking of two hair or makeup services (or one hair AND makeup).
Our ability to cater to each job will depend on the date, time and location of the appointment, the number of people requiring service, and what staff we have available and how far they are required to travel. We try our absolute best to help everyone we possibly can, but this may not be possible and/or feasible in all circumstances.
What products do your hair & makeup artists use?
A. We have a range of our favourite tried and tested products in our kits; however, our makeup artists predominantly use cruelty-free INDEE Cosmetics and M.A.C cosmetics. Our hair artists predominantly use GHD Styling tools and Loreal & Schwarzkoph Professional hair products. Our makeup products are long-wearing, high-quality professional products, and produce flawless results in photography and high definition film and television. You will not be disappointed!
Do you provide a wedding touch up kit?
A. We will provide EVERYONE in the bridal party with a little gift bag, free of charge, with a selection of the beauty goodies you may need for your big day, including blotting tissues to eliminate shine (especially helpful if it is a particularly hot or muggy day), tissues for any tears, cotton tips, and a sample of your lippy or gloss with a lip brush so that you can touch up throughout the day if needed and keep your makeup looking immaculate! We also provide complimentary full set or half set false lashes to everyone receiving our makeup services.
How in-advance do I have to book?
A. It depends on the day, time of year, exact services that you require, and how many staff we have available for that date, but in general we can book out up to a year or two in advance. It always pays to book as in advance as you possibly can to avoid disappointment.
When do you recommend that I have the hair/makeup preview and consultation?
A. We normally suggest to have the bridal hair and/or makeup preview and consultation around 6-8 weeks prior to the wedding day, as by this time you will have a good idea of your wedding style, colours, theme, accessories etc, and you will have skin tan colour and hair length that will be as close as possible to what it will be on the wedding day.
We will contact you around this time to organise a convenient day and time for your preview and consultation, and we usually like to book the hair and makeup one after the other, so you can see the overall finished look of the hair and makeup together. If you would like to have your preview and consultation at an earlier stage than this, that is perfectly fine, please just get in touch when you are ready to book!
Respectfully, we ask that we can book your preview/consult in during weekdays (not during the weekend if at all possible) as we are incredibly busy with weddings during the weekends. We usually book the preview and consultation in the early evenings, or some day time slots may be available if that suits you better just depending on your booked artist’s availability. The artists that take care of your preview and consultation will also be the same artists that are booked in to take care of you on your wedding day.
What do I do to prepare for my hair and makeup booking?
Please wash your hair the night before your appointment, and please ensure your hair is 100% dry for your appointment and that it contains no product. Please cleanse your face of all makeup residue, and moisturise. If you use a moisturiser with an SPF factor, please make sure it is NO higher than SPF 15 as products with high SPF may cause problems with the way your skin photographs. Please have brows neatly shaped/professionally shaped.
If you can please bring along the pictures of the type of hair and/or makeup look that you would like, this is always very helpful. We have a Pinterest page and Facebook page with many inspirational hair and makeup looks. We have lots of ideas on our Facebook page and Pinterest page which you find the links to on our website at www.bellesandbrides.co.nz.
We prefer to work using the dining table or alternatively the breakfast bar if possible, and we need access to a power point and to be close to natural light. If you have bar stools available please let us know, otherwise we will bring a high stool/makeup chair for you.
What are your payment methods?
Bank deposit into our nominated ANZ business bank account or you can pay via credit card using PayPal. We also offer convenient and affordable monthly or weekly payment plans that we can tailor to your budget, please inquire if you would like to learn more about our payment plan option. Lots of our brides choose to pay via payment plan, as this is a great way to secure your date straight away and easily pay the total off! We have Eftpos available for in-studio services only.
Our bank account details will be supplied to you upon confirmation of your booking with your invoice.
What are your hours of service?
Belles and Brides is an appointment-only service and appointments times are subject to our availability. To check our availability for your occasion, please contact us via our contact page or feel free to give us a call on 022 6717588