Booking Terms and Conditions (updated January, 2022)
Our booking terms and conditions are addressed below, please read over carefully.
1.1 Your wedding booking date will be held tentatively for seven (7) days, from the date Belles and Brides accepts your booking.
1.2 Confirmation of your booking is required in writing to Belles & Brides, and a 50% deposit payment is to be made within seven (7) days of making your booking (unless opting to pay via an agreed direct debit payment plan, in which the 50% deposit can be paid off in regular instalments over time). If the 50% deposit or the completed payment plan direct debit online mandate form, are not received by the Belles & Brides within seven (7) days, the booking date will be released and your booking may be cancelled. Exceptions and extensions may apply at management’s discretion.
1.3 Fourteen (14) days before your wedding booking date, final payment to Belles & Brides is required.
2.1 A 50% non-refundable deposit is required within seven (7) days of booking (unless opting to pay your booking total via an agreed direct debit payment plan, in which the 50% deposit is going to be paid off in regular instalments over time). The 50% deposit is to be paid, or the payment plan direct debit online mandate form is to be completed, before your booking is guaranteed. Tentative bookings without the 50% deposit paid or the payment plan direct debit online mandate form completed, will only be held for a period of seven (7) days. Belles & Brides reserves the right to release any tentative bookings after the seven (7) days.
2.2 Fourteen (14) days prior to your wedding date, 100% of your wedding cost is required to be paid.
3. Covid-19 Vaccination Requirements
3.1. With regard to the new traffic light system, Belles and Brides staff are able to provide hair, makeup and related beauty services to vaccinated individuals in all levels (Green, Orange, and Red). However, Belles and Brides staff are UNABLE to provide hair, makeup, or related beauty services to any unvaccinated individuals in the Orange and Red light levels.
In the event that we are in the Orange or Red light level on the date of your booked appointment, please be aware that no refunds will be provided if we are unable to provide the hair, makeup or beauty services to unvaccinated individuals, and full payment will still be required. Therefore, please understand you are booking any unvaccinated individuals at your own risk.
Up-to-date digital vaccine certificates for all booked individuals will be required to be emailed through to our office at least 7 days prior to your booked appointment. If we do not receive an up-to-date digital vaccine certificate for any booked individuals, we will unfortunately not be able to provide the booked hair and makeup service to that booked individual and full payment will still be required.
4. Cancellations due to client dissatisfaction with preview and consult appointment
4.1 Once you have booked and paid your deposit, in the unlikely event that you are unhappy with your preview and consultation, we will be happy to refund your 50% deposit (less the preview/consultation charges and associated travel fees) subject to the following conditions:
The preview and consultation appointment date is no closer than 8 weeks prior to the wedding date and,
We are notified of your dissatisfaction within 24 hours of your preview and consultation appointment (we would prefer if possible to be notified AT the preview and consultation appointment of any issues, if possible, so we can work with you to resolve any issues while we are at the appointment).
4.2 Once you have booked and paid your deposit, in the unlikely event that you are unhappy with your preview and consultation, we will also offer a second trial completely free of charge if you would like to take that option first, and with a different makeup artist or hair stylist if you prefer (subject to availability).
5. Cancellations and postponements due to direct result of Covid-19 Lockdown, or travel restrictions
5.1 Once you have booked and paid your deposit, in the event that you are unable to have your wedding on the original wedding date due to a direct result of Covid-19 government enforced lockdown, or travel restrictions, we will allow one transfer of your date to another future date that we are available. This date change will incur no additional charges or penalties. Additional date transfers (if required), will be considered on a case by case basis by management.
5.2 Once you have booked and paid your deposit, in the event that you are unable to have your wedding on the original date due to Covid-19 government enforced lockdown, or travel restrictions, but do not yet have a suitable wedding replacement date, we will allow the ‘hold’ of your booking deposit for a maximum of 36 months to use towards your future booking date that we are available. This date ‘hold’ will incur no additional charges or penalties.
5.3 Once you have booked and paid your deposit, in the event that you wish to cancel your wedding due to a direct result of Covid-19 government enforced lockdown, or travel restrictions, the 50% deposit is non-refundable. Anything you have paid towards the remaining full amount will be refunded to you in full, regardless of when the cancellation took place.
6.1 Full payment of your wedding booking total is required at least fourteen (14) days prior to your wedding date. Services will not be provided without the final payment being received.
6.2 If opting to pay the booking total via direct debit payment plan, all payments must be received on the agreed weekly, fortnightly, or monthly dates. Any missed payments must be paid within 7 business days or your booking may be cancelled.
6.3 Any additional charges we may incur for staff parking will be invoiced within seven (7) days of wedding date.
7. Wedding cancellations
7.1 All cancellations are required in writing.
7.2 The 50% deposit, or any regular payment plan payments made towards the 50% deposit, are non-refundable, unless due to client dissatisfaction with preview and consultation appointment (as stated in clause 3.1).
7.3 Notice of cancellation within one (1) month of your wedding date, will result in 100% of the wedding charged.
7.4 Applicable cancellation charges apply for all booking cancellations, including cancellations for individual members of the booking.
8. Wedding date changes
8.1 In the event of a wedding date change request, prior to one month before the booking date, the 50% deposit is non-refundable. However, the 50% deposit may be transferred to a new booking date, and will be considered on a case by case basis.
8.2 If the request to change the wedding date is within one month of the wedding booking date, the deposit will not be able to be transferred to another booking date, and any payments made towards the booking will be non-refundable. If the date change is due to a direct result of Covid-19 government enforced lockdown, or travel restrictions, please see clauses 3.1, 5.1, 5.2, and 5.3.
9. Circumstances outside the control of Belles & Brides
7.1 If Belles & Brides is unable to provide the services or any other arrangements for your wedding or any part thereof, or to otherwise perform the terms of this agreement, and Belles & Brides failure is due to circumstances beyond its decision or control (except for Covid-19 related events as outlined in clauses 3.1, 5.1, 5.2, and 5.3), Belles & Brides will refund any payments / deposits made towards the wedding booking in full, but is not responsible for any costs, damages or expenses that you may suffer or incur as a result.
Please read these terms & conditions carefully. If you do not understand any of the terms & conditions or have any questions, please discuss them with our administration team.