Booking Terms and Conditions
Our booking terms and conditions are addressed below. We hope we have provided you with the information you need. If there is anything we have not covered here, please do not hesitate to contact us.
Q. Is a deposit required for my booking?
A. A 50% deposit is required for all bookings. Appointments will not be secured until the required deposit/bond is received. The remainder of the total balance must please be paid via bank deposit into our account at least 7 working days prior to your appointment.
We are happy to work out an affordable monthly or weekly payment plan for you, tailored to your budget, to help you secure your booking date and pay the deposit or full amount off in installments. Please don’t hesitate to ask if you would like to know more about this payment plan option.
Q. Can I have a preview and consultation appointment before I book and pay the deposit for my wedding beauty services?
A. Once the wedding booking has been confirmed, we will be happy to secure the booking (without the deposit) for a period of two weeks, providing you can have your hair and/or makeup preview and consultation within this two-week period. If you would like to have your preview and consultation at any time after this two-week period, we will require the deposit to officially secure the booking date.
Q. What if I am unhappy with my wedding makeup or hair preview and consultation?
A. We are 110% committed to ensuring every one of our brides is totally happy, offering a full guarantee on our services!
Once you have booked and paid your deposit, in the unlikely event that you are unhappy with your preview and consultation, we will be happy to refund your deposit (less the preview/consultation charges and associated travel fees) subject to the following conditions:
The preview and consultation appointment date is no closer than 6 weeks prior to the wedding date and,
We are notified of your dissatisfaction within 24 hours of your preview and consultation appointment (we would prefer if possible to be notified AT the preview and consultation appointment of any issues, if possible, so we can work with you to resolve any issues while we are at the appointment).
We will also be more than happy to offer a second trial completely free of charge if you would like to take that option first, and with a different makeup artist or hair stylist if you prefer (subject to availability).
Q. Will there be a fee if I cancel my appointment?
A. Wedding appointment cancellations and postponements: In the event of cancellation or postponement of your wedding booking, a 50% cancellation charge of the full booking price will apply to cover loss of income (this includes the cancellation of beauty services for individual members of the bridal party/special occasion group). The only exception to this, is in the unlikely event that you are unhappy with your preview and consultation appointment (please see question above).
The 50% cancellation charge for a confirmed wedding date change, will be considered on a case by case basis (subject to our availability, the time of year, the length of time the orignal booking date has been held for, and the amount of time from the date change request to the orginal booking date). Date and/or booking time changes will at the very minimum incur a $5o administration fee.
A. Appointment amendments: We will do everything we possibly can to help cater to any changes you may need to make to your booking, however please be aware that changes to bookings (including booking date or time changes, and adding additional services) may not be able to be accommodated due to our availability and other bookings we may have at that time. Any amendments or additions to your booking will incur a $50 administration fee.
Q. What of something prevents you from being able to make it to my wedding?
After almost a decade in business, and helping with literally hundreds of weddings, we can proudly say that we have an IMPECCABLE reliability record and have NEVER not been able to attend a wedding booked with us. We take our roles on your big day extremely seriously, so please do understand we will do our very best in all situations to be there to assist you to have the best day ever!
However, we need to address the possibility that situations outside of our control can happen. Serious illness or accidents, road closures and road accidents, natural disasters and storms, vehicle mechanical breakdowns, deaths in the family, and serious incidents’ of the like, could prevent your booked artist from being able to attend your wedding. In the extremely unlikely event that any of these any of these type of situations should arise, our promise to you is that we will do EVERYTHING we can if it is possible, to find and send a replacement artist for you from our team or from our network of contacts. If we cannot make it, and we are unable to send a short-notice replacement artist, we will refund you in full.
We strongly advise all of our brides to make basic provisions for a “what if” emergency situation, such as making sure you have your makeup bag with you on the wedding day, and/or a freind or bridesmaid with basic hair and makeup supplies and a simple makeup and hair look planned that could be done for you in an emergency situation. The chances are, a good back up plan will never be needed, BUT it always pays to play it safe when it comes to such an important occasion.